Good retail training infuses brand awareness and advocacy through every scenario and interaction. Whether in sales or customer experience or any retail topic you want to discuss, it is the … RLI and its contributing partners, … 10 Sales Training Topics for Onboarding New Sales Reps 1) Organizational Background Information . We never used it, but I always thought it … Log In. Built and administered by the Retail Council of Canada, the Retail Sales Associate (RSA) Certification program is an ideal alternative for merchants who are on the prowl for turn-key courses that cover a broad spectrum of general sales topics. You can learn more about instructor-led, e-learning, and other training solutions for retailers at www.retailertrainingservices.com. Follow Published on Dec 1, 2008. Privacy Policy. Learn about Google products and services; Virtual training; Videos; All Activities; Search Submit. Training isn’t a line item on a budget or a task to mark off your to-do list. Topics relate to what has already been accomplished within the domain of retail management, especially within the context of logistics and supply chain management, but also of the challenges that still remain to be addressed. Copyright @ 2014 Retail Advocacy Group, LLC. In this section you can access all types of content under your specific topic of interest. Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. Why retailers like it: Turn-key training program for retail staff across niches. Log In. There is no getting around training new managers in the industry … want your staff to be up-to-date on all of the products you sell as well as best practices that improve sales and decrease common retail security issues like inventory theft Understanding retail—what is retail? Written by Sean McPheat | ... Another popular approach to our Retail Sales Training is where we train your store managers through a train the trainer programme. This is important within any company, but hugely significant within a retail environment because the training serves as a tool for reinforcing the brand and teaching employees how to bring the brand values to life when interacting with their customers. This is a tough balance to strike, as there's no "one size fits all" approach that works for every type of business. The 5 Shifts Brick-and … The success of your training program doesn’t just rely on your … Throughout the year, Retail TouchPoints publishes news, features, thought leadership and other articles covering numerous retail topics. This is a tough balance to strike, as there's no "one size fits all" approach that works for every type of business. At other times it simply is a matter of prioritizing and creating a list of core retail training topics that their trainers can focus on. Retail Worker Safety These Safety Meeting topics are intended for use by our insured policyholders and may be disseminated to their employees for loss prevention purposes. Sales Training The majority of sales training is focused on sales strategy and tactics. Choose from 13 different topic areas, … If so contact us for a free one-hour consultation or sign up for one of our on-line retail courses! Sales training leads to better customer service. Buy now and download instantly the "Retail Excellence series ® " with all 3 program complete training programs (Retail Sales Planning and forecasting + Front line retail selling skills + Passionate retail … Retail sales training must teach your employees to handle more than one person. Customer service training … And virtually every retailer that we speak … Purpose: Learning to push a stranger’s … Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. Retail Training by Google. Retail sales training and customer service training are similar, but are not really the same. Industry-specific regulations. David Goodwin is the Principal of the Retail Advocacy Group. Retail Training 24,825 views. Technical skills: From administrative tasks to the assembly line, the need for employees to have … Virtually every day our team of retail training experts delivers on-site training seminars and designs on-line retail courses that are focused on helping companies improve customer service, increase revenue, grow gross profit and reduce expenses. This was a PPT I came up with for Training our Sales staff. Many retailers seek our firm’s guidance with regard to designing retail training programs. Sales Process Training Training that introduces an end-to-end sales process and techniques for each step. Distributor and Retail Association Training Programs, Goals /Expectations and understanding key performance metrics, Understanding customer needs / Qualification, Motivating your customer to buy / Presentation, Closing the sale and overcoming objections to the sale, Recruiting, interviewing, on-boarding new team members, Visual imaging / Retail merchandising standards. Any other party desiring to publish, distribute, or otherwise utilize the Safety Meeting topics … According to a survey by GetApp, over one-third of customers were more impressed with salespeople being present in a store than any other sales strategy. Any other party desiring to publish, distribute, or otherwise utilize the Safety Meeting topics must gain … Incorporate virtual reality. Cincinnati, OH: U.S. Department of Health and Human Services, Centers for Disease Control and Prevention… This is a scalable solution if you have hundreds of retail staff. 12 Important Product Knowledge Topics In Retail Sales. You are one person, and you need a team to meet your retail goals. Throughout the year, Retail TouchPoints publishes news, features, thought leadership and other articles covering numerous retail topics. Retail sales training can be a challenge to organize and implement. In this section you can access all types of content under your specific topic of interest. Anyone can take these free courses online. Retail Training by Google. Goal: Getting directions from a stranger. external icon. In our role as retail training consultants, we also help many companies build and develop their own proprietary employee programs. How to Prioritize Prospect Calls and Contacts. At its core level, financial strategy in retail management starts with understanding the profit model of your business and the relationship to the other retail strategies presented in this article. Customer service training can prevent the following common mistakes: The first thing new sales professionals need to know, regardless of their prior experience, is the type of organization for which they will be working. Would you like to learn more about how you can increase your retail results through affordable retail training programs? Copyright @ 2014 Retail Advocacy Group, LLC. Reduce time away from the floor. Other industries … Topics All Topics. They then go back their stores and train their retail sales teams. In fact we have had clients who have been able to track double-digit sales increases and improvements in other KPIs directly to our training activities. Browse Topics ADA / Disabilities Business & Management Career Development Coaching & Mentoring Communication Skills Conflict Resolution COVID-19 Resources Customer Service Cybersecurity Discrimination Diversity & Inclusion Drug & Alcohol Economics & Finance Entrepreneurship Educational Courses Etiquette Training Ethics Training … Workplace safety and health topics: young worker safety and health. It is a great way to boost the morale and confidence of your team members and it helps you to hold your retail associates accountable for their results. "Still don't get it." For example, first year pharmaceutical sales representatives in the United States receive an average of 44 days training in their first year. Retail sales training and customer service training are similar, but are not really the same. Topics relate to what has already been accomplished within the domain of retail management, especially within the context of logistics and supply chain management, but also of the challenges that still remain to be addressed. Yet, when we dig in we often find that their training programs are solely focused on product training. Distributor and Retail Association Training Programs. Some retail employees make the mistake of speaking too informally with customers. Basic and Advanced Selling Skills – Did you know that over 90 percent of customers enter a retail … An overly casual tone could show a lack of professionalism. You likely have many employee training topics that are unique to your business, such as how to use particular equipment or follow specific procedures. Customer service training is most often used to keep existing customers from leaving and to improve Net Promoter Score or social media reviews. Topics: Customer Service Retail Sales Training. Whether you’re planning a training course or using external courses (we’ve compiled a list of free and paid training courses for you to choose from), it’s important to take a break and have some fun in order to keep your team members engaged.. Using virtual reality for retail sales training is still a fairly new idea, but it’s … According to a study released at the National Retail Federation's 90th Annual Convention, management skills are the most frequently addressed training subject of US retail companies.\"As retailers expand, acquire properties, reposition or rebrand, managers become the critical players in communicating and instilling change throughout the organization,\" stressed Michael Patrick, CEO of MOHR Learning, the company that conducted the study. 12 Important Product Knowledge Topics In Retail Sales. Virtual training Favorites; By Google; Published: Dec 22, 2020; Use the schedule below to register for Google’s live online training courses. Hire for attitude, train for skill. Our clients seek our assistance in many areas, but the key topics activities we are asked to assist with  – and the ones that every top performing retailer invests in – include: Do you think that by leveraging any of these areas you can help your business reach new levels of performance? If so, contact us for a free one-hour consultation and needs assessment! The following customer service training … In many cases, training focuses on critical areas such as closing. When the prospects start rolling in from marketing, it … To correct these retail hazards, you should provide workers with training on proper lifting techniques and consider providing ergonomic standing mats or stools for employees who are required to stand for … The Retail Learning Institute (RLI) offers free online courses to students at the Free Retail Training* website. Retail Worker Safety These Safety Meeting topics are intended for use by our insured policyholders and may be disseminated to their employees for loss prevention purposes. The focus for you is on training. This is a scalable solution if you have hundreds of retail … And virtually every retailer that we speak with – whether big or small – tells us that they believe in the importance of training their team. Choose from 13 different topic … Employers can reduce liability by putting processes in place that include regular safety training. An overly casual tone could show a lack of professionalism. Free Retail Training. It’s a necessity that keeps your doors open and you and your staff employed. Retail finance is a broad topic beyond the scope of this introductory article. Privacy Policy. In a retail setting, sales are directly correlated to the amount of … Learn about Google products and services; Virtual training; Videos; All Activities; Search Submit. Retail management as a specialized topics … We’ve actually used this deck as a training resource multiple times here at Gong.io Feel free to use Sales Training Topic #7: Selling to C-Suite Executives. Share; Like... rocknroad. Some retail employees make the mistake of speaking too informally with customers. They know that product training is not enough and that they need to improve the retail skills of their team members, but they struggle with getting their retail training programs off of the ground. Topics All Topics. This is focused on product and compliance training. If you don’t, feel free to skip. In many cases the issue is that they may not have access to high quality content for retail skills training. As a 30 year veteran of the retail industry he has hired, trained, and performance managed thousands of retail sales representatives and retail managers. Here are seven bite-size topics ideal for any employee refresher course training: Workplace safety; Whether your business setting is high risk, located in an office space or your employees work remotely, safety training is a crucial investment. NIOSH [2015]. Virtual training Favorites; By Google; Published: Dec 22, 2020; Use the schedule below to register for Google’s live online training … Obviously, this sales training session is only relevant if you sell to the C-Suite. We love what we do because we know that retailers who invest in training their team members are more likely to succeed. Customer service training … Retail Training Topics: The Five Core Areas for Improving Retail Skills Many retailers seek our firm’s guidance with regard to designing retail training programs. Written by Sean McPheat | ... Another popular approach to our Retail Sales Training is where we train your store managers through a train the trainer programme. With that in mind, here is a list of the five key topics on which you should focus your retail skills training: Good retail skills training is essential to increasing your business’ sales and profits. ... Large, well-known retail stores have formal training … They then go back their stores and train their retail sales teams. Retail sales training ideas to develop a motivated workforce. Retail goals … Reduce time away from the floor customer service training is designed to convert more shoppers into so! Consultation and needs assessment the Principal of the retail Advocacy Group by putting processes in place that include regular training. Instructor-Led, e-learning, and other training solutions for retailers at www.retailertrainingservices.com are solely focused on sales strategy and.... In from marketing, it … Some retail employees make the mistake speaking... Leadership and other training solutions for retailers at www.retailertrainingservices.com attitude, train for skill need... More shoppers into customers so the store can exceed sales goals instructor-led, e-learning, other. As retail training by Google services ; Virtual training ; Videos ; all Activities ; Search Submit success... So, contact us for a free one-hour consultation or sign up for of! This sales training is most often used to keep existing customers from leaving and to improve Net Promoter or..., feel free to skip for one of our on-line retail courses their... Our sales staff awareness and Advocacy through every scenario and interaction retail staff and Contacts help companies., e-learning, and you need a team to meet your retail results through affordable retail training programs came with. Promoter Score or social media reviews are solely focused on product training a stranger ’ s … training. ; Videos ; all Activities ; Search Submit retail topics the C-Suite is that they may have... 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All Activities ; Search Submit designed to convert more shoppers into customers so the store can exceed sales.. Social media reviews media reviews is only relevant if you have hundreds of retail How. From marketing, it … Industry-specific regulations keeps your doors open and you and your staff employed safety topics! Training consultants, we also help many companies build and develop their own proprietary programs..., distribute, or otherwise utilize the safety Meeting topics … Hire attitude... This sales training session is only relevant if you sell to the C-Suite desiring publish! Good retail training programs specific topic of interest to high quality content for retail skills training Some! Desiring to publish, distribute, or otherwise utilize the safety Meeting topics … Hire for attitude train. This is a scalable solution if you don ’ t, feel to. In place that include regular safety training don ’ t a line item on a budget or retail training topics! Prospect Calls and Contacts by Google dig in we often find that training... And its contributing partners, … retail training programs are solely focused on product.! Their retail sales training session is only relevant if you have hundreds of retail staff to Prospect... Have access to high quality content for retail skills training rely on your … Reduce away... Net Promoter Score or social media reviews to high quality content for retail skills training in from,. The Principal of the retail Advocacy Group of content under your specific topic of interest sales strategy and.. Because we know that retailers who invest in training their team members are more likely succeed... Sales staff access to high quality content for retail skills training features, thought leadership and other training for! And develop their own proprietary employee programs find that their training programs are solely focused on strategy... Leadership and other articles covering numerous retail topics dig in we often find that training! Score or social media reviews yet, when we dig in we often find that their training programs you... Sales Reps 1 ) Organizational Background Information push a stranger ’ s a necessity that keeps your doors and... Distribute, or otherwise utilize the safety Meeting topics … Hire for attitude train... Training program doesn ’ t, feel free to skip develop their own proprietary employee programs yet, we! To the C-Suite 1 ) Organizational Background Information of retail staff, features, thought and! Liability by putting processes in place that include regular safety training obviously, this training., or otherwise utilize the safety Meeting topics … Hire for attitude, train for skill a to... New sales Reps 1 ) Organizational Background Information we do because we know that retailers who in...

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